Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you:

• Create an account or place an order
• Subscribe to our newsletter
• Contact us for customer support
• Submit a racket for evaluation (Sell Your Racket)
• Participate in surveys or promotions

Personal Information: Name, email address, phone number, shipping address, billing address, and payment information.

Technical Information: IP address, browser type, device information, and cookies.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about orders, shipping, and customer service
• Send promotional emails and offers (with your consent)
• Improve our website and customer experience
• Prevent fraud and ensure security
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Payment processors (Razorpay), shipping companies, and email service providers
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In the event of a merger or acquisition

4. Payment Information

All payment transactions are processed securely through Razorpay. We do not store your complete credit/debit card information on our servers. Payment information is encrypted and handled according to PCI DSS standards.

5. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user preferences. You can control cookies through your browser settings.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt-out of marketing communications
• Withdraw consent at any time

8. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the effective date.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: